Your Satisfaction Is Our Priority
Our team’s number one goal is making your custom apparel come out exactly how you want it. Whether it’s help with your design, with adding new garments, or simply with specializing your order to your needs, our support team can help make it happen.
Do you need immediate help with your order?
Give us a call at 1-217-636-4233 or email us at [email protected].
What are your hours of operation?
We’re open 6 days a week, for your convenience:
Monday-Thursday: 8 a.m.-Midnight
Friday: 8 a.m.-8 p.m.
Saturday: 9 a.m.-5 p.m.
How does your pricing work?
You want clear and concise pricing without any hidden costs, fees, or fine print.
We made that possible by building a feature-rich, real-time quote calculator that cuts out the fluff and gets right to what matters: Your wallet.
We made the process simple because life is complicated enough.
When it comes to pricing your quote, there are five things we consider:
1. Quantity
2. Garment Style
3. Color
4. Ink Colors on Front/Back
5. Printing Method
Pro Tip: If you’re looking to save money, limiting your ink colors, increasing your order quantity, or selecting a different garment style may lower your cost pretty significantly.
How Quickly Can I Receive My Order?
You’re on a hard deadline and you need your shirts yesterday.
If you need your gear today or tomorrow, we’d love to help make it happen—call us or live chat with us now. We take a lot of pride in being able to say we offer faster turnaround times than anyone in the industry, and when we say we’ll get the job done, we mean it.
If you don’t need your custom t-shirts quite that fast, you can design and check out for delivery within two business days, or you can select FREE shipping for delivery within nine business days.
We guarantee your delivery date because we know how much it means to you.
Can you ship outside the contiguous U.S.?
No matter where you are in the world, we’ll make sure your package arrives safely and on time—we guarantee it.
If you’re in Alaska, Hawaii, Canada, or an APO, we can ship to you (additional shipping charges may apply). If you’re somewhere not listed there, we can make it work, but you’ll need to call in to work out the details.
If you need to arrange shipping outside the contiguous U.S., call our Project Specialists now—they’ll be happy to help set you up.
Do you have a minimum order number?
No! We proudly work with everyone from single individuals and mom-and-pop shops, to some of the world’s biggest and best companies, organizations, and groups.
Whether you’re looking for 1 garment or 100,000, we’re happy to help.
Can I select different styles/sizes of garments in the same order?
This is easily one of our most frequently asked questions, and the answer is: Yes, of course!
For sizing, you’ll be able to select the sizing after you’ve selected a product, colors, and your design. Once you hit the orange “Next Step” button in our design studio and select your order type, you’ll be taken to a screen to select sizing. You can also select sizes on the left-hand menu after clicking on the “Your Products” tab on the bottom toolbar.
Selecting a different garment style is just as easy. In the Design Studio, select “Your Products” in the bottom toolbar, then, on the left-hand side, click on the “+ Add Style” button.
From there, you can select from a variety of different styles—everything from short sleeves and polo shirts, to tank tops and crewneck sweatshirts.
If you’d like to select different styles of garments between two or more brands—say, for instance, an American Apparel t-shirt and a Gildan hooded sweatshirt—our Project Specialists are more than happy to assist you.
Additionally, if you’d like to select two different types of garments—say, for instance, hats and t-shirts—our Project Specialists can help set you up with that, too.
Whatever you’re looking for, we’ll help make it happen! Give us a call.
Can I add multiple shirt colors to the same order?
Absolutely! Like adding a different style garment to your order, adding a different color is as simple as heading to the Design Studio, and then clicking “Your Products” on the bottom toolbar, then “Add Another Color” on the left-hand menu (above “+ Add Style”).
How do you print your custom t-shirts and apparel?
Custom Screen Printing is far and away the most popular service we offer, but we proudly offer a variety of different printing methods that we utilize depending on every customer’s personal preference, type of design, and budget.
Other popular methods include Direct to Garment (DTG) and Embroidery, but if you want to learn more about all the services we offer, check out our Services page!
Can I upload my own artwork into the design studio?
We spend a lot of time trying to figure out how to build the best Design Studio in the industry. We built it from the ground up with our customers in mind, and we always love hearing new feedback about it.
If you have your own pre-made design and don’t want to utilize our design tools, you can upload it directly into the studio, size it the way you want, and proceed to check out! It’s as simple as taking the file and dragging it into the design studio window. The studio will automatically upload it, and the only thing you need to do is select from the Print Options on the left-hand menu.
Quick Tip: For the most realistic coloring and detail, select the “Full Color Printing.”
Can you ship my order to multiple recipients?
We’re here to make our customers’ lives easier. If you’re interested in placing an order but need shipping to multiple locations, we can get that set up in moments by contact us.
Keep in mind, however, that if you’re trying to take advantage of our fast free shipping, it only applies to one address per order. Any additional shipping locations will be an extra fee.
How can I be sure my design will be centered?
Our customers benefit from a lot of perks, but one of their favorites is our complimentary art review. Each and every design that comes through our doors gets reviewed by a real person and edited for quality, colors, and mistakes—including image centering.
If you’ve ordered five pieces or more, your order won’t be printed without your approval of a final proof. You have final say on everything, and we won’t do anything without your expressed permission.
What if I have special instructions for my design?
We made our design studio as easy for our customers to use as we possibly could. If you have special instructions for your design, or any comments you’d like us to make note of, you can input them directly into your design studio design.
On the right-hand menu of the studio, above the buttons that say “Save” and “Next Step,” you’ll see a button to add notes. Add your notes in the text editor on the left-hand menu, and don’t forget to save it. Our graphic artists will review the note with your design.
If you have any questions about our products or services, don’t hesitate to call us at 1-217-636-4233 or email us at [email protected]!
